Return and Exchange Policy on the Products – FARMIRICH
Overview
At Farmirich, we strive to provide our customers with high-quality products. However, we understand that there may be occasions when you may need to return or exchange a product. To ensure a seamless experience, we have formulated a customer-friendly return and exchange policy:
​
1. Eligibility Criteria for Returns and Exchanges:
a. Defective or Damaged Products:
- You are eligible for a return or exchange if the product received is defective or damaged during transit.
b. Incorrect Product Delivered:
- If you receive a product different from what you ordered, you can initiate a return or exchange.
2. Timelines for Returns and Exchanges:
a. Defective or Damaged Products:
- You must report any defects or damages within 24 hours of receiving the product.
b. Incorrect Product Delivered:
- Report any discrepancies in the product received within 48 hours of delivery.
3. How to Initiate a Return or Exchange:
a. Contact Customer Support:
- Reach out to our customer support team via email at contact@farmirich.com or call +91 98480 52768.
b. Provide Necessary Details:
- Share your order number, a clear description of the issue, and attach relevant images if applicable.
4. Return and Exchange Process:
a. Verification:
- Our customer support team will review your request and may request additional information for
verification.
b. Approval:
- Once verified, we will approve your return or exchange.
c. Return Instructions:
- You will receive instructions on how to return the product, including the return address and packaging
guidelines.
d. Inspection:
- Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
e. Refund or Replacement:
- If eligible, you will receive a refund for the returned product amount or a replacement, as per your
preference.
5. Terms and Conditions:
a. Products must be unused, unopened, and in their original packaging.
b. Return shipping costs may be borne by the customer, unless the return is due to a mistake on our part.
c. Refunds will be processed through the original payment method.
d. We reserve the right to reject returns or exchanges that do not meet the eligibility criteria.
​
6. Contact Information:
For any inquiries or assistance, please contact our customer support at contact@farmirich.com or
+91 98480 52768.
​